* Please allow a 72 hour turnaround for all responses. Thank you in advance.  

  • What am I paying for? You are paying for all materials, service fees, shipping and handling.

  • Why do prices vary? Prices are based on materials and labor. One letter that is 12in. in height is different from the same service with 5 letters that's 6in. in length. More materials and time would be needed.

  • Why does it take longer for paint vs. other services? Most spray paint has a drying time of 30 minutes to 2hrs. Curing time can take up to 7 days. Spray paint may not always take, it may requiring layers of coating depending on materials, weather, colors and brand.

  • How far in advance would I have to place an order? A month in advance is preferred not including shipping days. We do not like to rush orders. We take pride in our craft, we want you to as well.

  • How long will it take a custom order to be complete? If you are ordering custom pieces to add, usually 2-3 weeks as a third party is involved. Be mindful depending on your need those images have to be created, cut, printed, painted, etc.

  • How do I hang the letters on walls? We prefer to use two sided command strips because they are easy, they wont tear or damage the foundation that your letters will be on after removal. But all letters have a keyhole for mounting.

  • Do we drop ship? No, we do not drop ship. However, most products come from a third party but they are sent or picked up directly to us for the creative process.

  • Can we leave complete creative control to KreativeInc, LLC? Yes, that's what we are here for.

  • Can I receive pictures throughout the process? Only upon request.

  • Can I send something for replication purposes? No, we offer unique, handmade services that are created from the heart, no design is meant to be the same or slightly similar. We are a unique business.

  • How are orders made? We are a "made to order" business. Once you order, the process begins. Any items for sale would be listed on our sales page.

  • How are shipping fees created? Once order is complete, we weigh your package and a label is printed, and shipped to you from the USPS. Some products already have shipping included in the price.

  • Do you ship overnight? Yes, shipping can be done overnight at the expense of the customer and/or clients through USPS.

  • How is payment accepted? We accept payment through Cash App, PayPal, Square and cash if you are picking up products. There will be an additional fee for drop-offs. Those prices will vary by mileage. Receipt will come from PayPal through e-mail.

  • How will we communicate? Email is preferred but we ask for a reachable phone number if necessary.